We value our customers' satisfaction and understand that circumstances may change, requiring the cancellation of a newspaper ad placement. Our cancellation and refund policy for newspaper ads is designed to provide you with peace of mind and ensure a fair and transparent process. Please carefully review the following policy
a. Ad cancellations must be requested within two (2) business days before the scheduled publication date. Requests made within this timeframe will be eligible for cancellation.
b. To request a cancellation, please contact our advertising department via email at firstname.lastname@example.org. Provide your ad details, including the publication date and order number, along with reasons for cancellation. Our team will assist you further.
a. We offer a 100% refund for eligible canceled newspaper ad placements that adhere to the cancellation policy.
b. Refunds will be issued for the cost of the ad placement, excluding any applicable fees, taxes, or additional charges.
c. Refunds will be processed using the original payment method. The time it takes for the refund to be reflected in your account may vary depending on your bank or payment processor.
a. In certain cases, there may be non-refundable circumstances that fall outside the cancellation and refund policy. These circumstances may include, but are not limited to:
- Ads that have already been published or are in production at the time of cancellation.
- Ad placements for specific events, limited-time promotions, or special editions that cannot be rescheduled or modified.
- Ads that have already incurred significant costs, such as design or pre-press expenses.
b. Our advertising department will inform you of any non-refundable circumstances specific to your ad placement at the time of booking.
a. For ad cancellations and 100% refund inquiries, please contact our customer service department at email@example.com directly. Provide your ad details, including the publication date and order number, and clearly state your cancellation request.
b. Our advertising department will guide you through the cancellation process, answer your questions, and provide any necessary assistance.
We are committed to providing exceptional customer service and ensuring a smooth cancellation and refund experience for our customers. If you have any further questions or require clarification on our cancellation and 100% refund policy for newspaper ads, please do not hesitate to contact our advertising department.